0 comments on “5 innovative ways for support executives to better leverage your team’s knowledge”

5 innovative ways for support executives to better leverage your team’s knowledge

In our benchmark report last year, we found that 57% of companies said that they were successfully able to integrate knowledge sharing into their support organization’s strategic approach. It sure looks like most organizations have embraced knowledge-sharing practices (like Knowledge-Centered Support or Communities of Practice).

0 comments on “Taking a shower before work – employee satisfaction and knowledge sharing”

Taking a shower before work – employee satisfaction and knowledge sharing

When I was growing up, I worked for my father in the evenings and during the summers. Mostly construction work: framing walls, digging foundations, hauling bricks – that kind of thing. I remember one day my dad asking me what career I was looking for. My answer probably wasn’t what he expected. “I want a job where I take a shower before I go to work, not after I get home,” I said. That was my primary measure of satisfaction and thus my guide to job selection.

0 comments on “Salesforce Knowledge: Things I wish I knew before implementing Panel at Dreamforce 2014”

Salesforce Knowledge: Things I wish I knew before implementing Panel at Dreamforce 2014

At Dreamforce 2014, Phil Verghis from Klever moderated a panel with Tony Colon and Steve Cholity from Salesforce and Rosetta Stone’s Mark Mosley (CIO) and Alexis Wu.

Things I Wish I Knew – Implementing Knowledge