We work with leaders in service and support organizations who believe that support is more than just taking care of a customer after they have a problem.
Leaders who want to be able to rise above the fire-fighting nature of support so that they can solve both problems and root causes.
We believe every company can learn how to listen to their customers, employees and their business and apply what they learn. We also believe that champions of these efforts shouldn’t have to take this journey alone. We’re here to share what we know.
Klever was born from deep hands-on expertise in intense support environments where survival depends on what you know and how fast you solve problems.
But we know that while the principles of modern customer support are simple, putting it into practice in the interrupt-driven world of support is really hard. Solving problems as well as root causes. Taking care of employees as well as customers. Creating an environment of listening and learning instead of control and compliance.
Traditional solutions think technology alone is the answer. We believe it’s not about placating a single customer at a time, but putting what you learn about customers, employees and the business and sharing (and acting) on those insights with the rest of the business. It requires a focus not just on tools but also on people, process, leadership and measurements.
Klever enables empowered experts everywhere.
It was developed by experts who are passionate about helping your organization get the most from the people and knowledge you already have.
Only Klever combines technology and methodology. Process and principle. Powerful tools built on a foundation of deep hands-on expertise and award-winning techniques. Delivered in a way that brings the best of your organization to each customer interaction, lifting up your people with it, providing lasting value to all.
Top 25 Thought Leaders in Technical Support and Service Management
Invited to be on TSIA’s Partner Advisory Board
HP Enterprise wins prestigious TSIA Star Award for Best Practices in Knowledge Management in 2016, showing a bottom line savings of $58M.
Launched Beta for Flagship Software, Klever Insight with Fortune 50 enterprise as first customer.
HP Enterprise wins President’s Quality Award from CEO Meg Whitman, in 2015 and cites Klever partnership for making this happen.
Published Open Customer Metrics Framework and Launched
3-Year Milestone – Breakthrough from Productized Services to Software
Published second Klever Benchmark Report: The State of Knowledge Sharing 2016.
Released the Customer Support Capability Assessment.
Started the movement to create a new open framework for customer support, that became the OCMF group.
Broadened our message to encompass customer support – to integrate knowledge about your customers with knowledge about your business provides lasting value to both.
Published first Klever Benchmark Report: The State of Knowledge Sharing 2015
Klever celebrates their 2nd Anniversary!
Voted Top 10 in CRM Idol 2014 Contest.
Klever wins the 2014 TechBEST award at TSIA’s Silicon Valley conference. Distinguished experts Esteban Kolsky, John Ragsdale and Professor Sri Venkataraman form the first Klever Board of Advisors.
Klever turns 1!
An expert in organizational behavior who evaluates us says Klever has the “highest scores for trust” he has ever seen.
Klever unleashes the Klever Accelerator.
Hello World! Klever goes live.
Klever is officially formed. Klever is a TSIA ‘Vision Award’ finalist for a ‘truly game-changing idea’, a NC IDEA finalist and a Charlotte Venture Challenge semi-finalist.
Marty Coyne joins as lead investor and advisor to the CEO. Marty ran a $9B business at Kodak, is a long-time independent director at Akamai Technologies, and recognized by the National Association of Corporate Directors as one of the top 100 directors.
The Klever journey began when Phil got tired of answering the same questions over and over again while doing technical support. There had to be a better way to share knowledge.