It’s proven. Knowledge sharing helps you optimize customer support. Yet, 50% of knowledge management initiatives fail in the first year, and 75% of organizations abandon the program within three years. You might even be among those leaders who failed before, frustrated with little insight into the reasons why or understanding how to address the shortcomings.

Don’t become another statistic. Gain the insight, benchmarks and guidance to make your knowledge program succeed.

KCS_Aligned_final_colorA KCS℠ aligned tool for any company starting or continuing their KCS journey.

The perceptions you uncover are key indicators of employee engagement and chances for sustained success.

Effective knowledge-sharing is a proven measure of successful organizations. We ask simple yet powerful questions to gauge the perceptions of knowledge-sharing across four important dimensions.

Why are perceptions so important?  Perceptions are reality, and by addressing & impacting these perceptions then organizations can directly influence buy-in, engagement, and long-term success.

Analysis of these perceptions will place your organization in one of the following four categories:


Reality Check

Organizations in this category are either new to knowledge sharing, or they’ve tried knowledge sharing before but got stuck. Why? Often it’s the lack of ongoing commitment after the excitement of the launch, or perhaps the executive sponsor got distracted by the latest ‘shiny object’.


Organizations score in this rarified category for one of two reasons: There is a strong leader who is experienced and informed about knowledge sharing or they are a relatively small organization with a solid knowledge-sharing foundation in place.  Certainly a great place to be but critical not to become complacent.

All Talk

Organizations in this category typically have a strategic vision, but can’t quite deliver on the tactical side. In other words, they have a plan but they’re struggling to execute. The difficulty may be a gap between knowing and doing, a lack of resources, or perhaps management gets distracted by the latest ‘shiny object’.


Organizations in this category execute fairly well on tactical objectives. They probably follow procedures properly, however, they fall behind industry colleagues by not doing as well on strategic issues. For example, do they take the time to step back and think about how to prevent crises from happening – especially the ones that happen again and again.

Any of these sound like you? Are you constantly putting out the same fires without a plan to prevent them? Has your team documented an innovative strategy but you lack the detailed plan to execute?

We are always happy to schedule time to discuss your current situation and determine whether our knowledge-sharing capability assessment will provide the insights you need to take that next step forward.


Learn more in Benchmark Report: The State of Knowledge Sharing 2016. 

Read a case study: Hewlett Packard Enterprise