Finally! An Open, Modern Metrics Standard

HDI 2017 Conference & Expo May 9-12 Washington, DC

Wednesday, May 10 at 10:15 AM

Philip Verghis

CEO and Cofounder 

There’s no standard way for tech support leaders to report on what they measure. Even worse, they often measure too much—sometimes things that aren’t even relevant. Most organizations rely on metrics that were developed and perfected for phone-based call centers from the last century. Times have changed, so why haven’t our metrics? This session will introduce you to a powerful framework that will forever change how you think about metrics: the first open standard for customer support leaders.