Esteban Kolsky

Esteban Kolsky is an independent analyst and Customer Strategist with 25+ years of technology, customer service, communities, social media, online and offline marketing, CRM and enterprise strategy background. A former analyst at Gartner, Esteban has been covering Knowledge Management for over 15 years and uses that experience to help reinvent the discipline in the era of automation, personalization and optimization through his ongoing research.