KCS℠ - Knowledge Centered Support*
Knowledge Centered Support—designed for the intense support environment where survival depends on what you know and how fast you solve problems. Some of the companies that have implemented KCS include CISCO, Hewlett Packard, Hitachi, IBM, Microsoft, Oracle, Red Hat, SAP and Salesforce.
But we know KCS is complex. Its steep learning curve often forces you to rely on expensive consultants.
Traditional knowledge management tools think technology is the answer and rely primarily on search.
But we believe it’s not just if you can find information, but the way you capture, structure and reuse it. It requires a focus not just on tools, but on people.
Klever brings clarity to KCS℠. And common sense to knowledge sharing.
We are a group of seasoned executives who love the art and science of sharing knowledge and delivering value to
customers. We commit to creating a warm, vibrant community ensuring invaluable access to knowledge, expertise and